Customer Support Specialist- Live Chat

Our Company

SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.

Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.

Our Culture

SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.

Our Values

Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.

Our Commitment

SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.

• Respond to customer inquiries via live chat regarding Savii financial products and services.
• Provide detailed information about loan terms, eligibility, application processes, and repayment options.
• Troubleshoot and resolve customer issues related to loan applications and services.
• Assist customers in navigating our online platform and completing applications.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve product knowledge to better assist customers.
• Collaborate with team members to enhance the live chat experience and overall customer satisfaction.

• Minimum 2 years’ experience in the customer service relating to Finance field
• Experience in loan handling and processing
• Excellent technical writing and documentation skills
• Proactive, highly motivated, and inquisitive with demonstrated decision-making skills
• Proven ability to work effectively in a fast-paced environment
• Proficient in Google workspace and applications a like