Customer Success Manager

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is the commerce platform engineered for B2B. We help product sellers to manage complex workflows, automate sales interactions and eliminate data silos. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Customer Success Manager in the Netherlands to own the customer relationships and drive value from our B2B e-commerce platform, tailored to each customer’s goals.

What you'll get:

• The opportunity to make an impact at a fast-growing SaaS scale-up;
• Up to 3 weeks “work from anywhere” per year;
• A global and customized onboarding program (9,1/10 rated by previous hires);
• A hybrid working model – 3 days from the office, 2 days from home. 

What you'll be doing:

• Owning your own portfolio of mostly low-touch accounts – of which the majority will be based in the Netherlands/Belgium;
• Managing a portfolio at scale;
• Having a deep understanding of your customer’s business & e-commerce goals and strategy;
• Preventing and decreasing churn by taking actions on identified risks;
• Securing contract renewals;
• Identifying and closing upsell opportunities;
• Advising your customers on how Sana can help them achieve their e-commerce objectives;
• Optimising NRR results.

What you'll bring:

• At least a bachelor’s or similar degree;
• At least 5 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1-3 years in a Customer Success Manager role;
• Strong data analytics and communication skills;
• Creativity and tech savviness;
• Fluency in English is a must and proficiency in Dutch/German is nice to have; 
• A valid driver's license (preferred).

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Champions of Our League. At Sana Commerce, we lead with expertise, continuously striving to deliver meaningful results for ourselves, our customers, and our partners.
• Supercharge Our Customers. We prioritize our customers, understanding their unique challenges to provide long-term solutions and support their success.
• Determined to Grow. We embrace learning and growth, using feedback, experimentation, and data to evolve and push forward.
• Bold Together. We collaborate across boundaries, leveraging diverse perspectives and courageous conversations to innovate and overcome challenges as one team.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

All your information will be kept confidential according to EEO guidelines.