Salesforce Services Consultant

Job Summary

A company is looking for a Salesforce Services Consultant.

Key Responsibilities

• Own and resolve post-go-live technical requests from customers, ensuring timely resolution and high customer satisfaction
• Collaborate with CSMs and Support to manage technical escalations from live customers
• Deliver configuration updates in Salesforce and maintain documentation for best practices

Required Qualifications

• 3+ years of experience with Salesforce configuration and administration
• Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
• Experience managing multiple concurrent requests from live customers
• Familiarity with managed package upgrades and Salesforce features such as flows and dashboards
• Salesforce certifications such as Sales Cloud Consultant or Business Analyst