Salesforce Application Support Engineer

Job Summary

A company is looking for an Associate Salesforce Application Support Engineer.

Key Responsibilities

• Provide customer-facing support and troubleshoot production issues
• Take ownership of assigned tasks and ensure issues are resolved and closed
• Develop and maintain knowledge base documentation and track requests through JIRA

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
• Experience supporting business-critical, enterprise applications
• Experience with Salesforce configuration and/or administration
• Experience reading/writing queries in MS SQL Server
• 1-2 years of experience with various SDLC methodologies such as Waterfall and Agile