Sales Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst to join its Quality Assurance function within the Revenue Organization.

Key Responsibilities

• Develop and execute a scalable QA framework for Sales, Account Management, and Customer Support teams
• Conduct audits of customer interactions to ensure compliance with sales methodologies and customer experience standards
• Analyze data to identify trends and provide actionable insights for process improvement

Required Qualifications

• 3+ years of experience in Quality Assurance within a sales or service environment
• Experience in building QA processes in a fast-paced environment
• Understanding of sales methodologies and customer experience best practices
• Proficiency with data analysis tools, preferably Gong and Salesforce
• Strong analytical skills to interpret trends and derive insights