Sales Administration Supervisor - job 1 of 2

Job Summary

A company is looking for a Supervisor, Sales Administration to manage daily operations and workflow while supervising sales support staff.

Key Responsibilities

• Manage daily operations of mid market internal sales, ensuring RFQs are handled according to service standards
• Supervise staff by conducting quality monitoring, providing feedback, and analyzing service issue trends
• Review tracking reports to assess staffing needs and recommend process improvements

Required Qualifications

• Bachelor's or Associate's degree preferred, or equivalent supervisory experience
• Previous supervisory or senior/lead experience in Customer Service, Operations, or Sales Account Management
• Proficiency in sales applications such as FARE, SALSA, ABS, and SWP
• Strong skills in Excel, PowerPoint, and MS Office Suite
• Bilingual and Salesforce experience are a plus