Manager, Property Claims

Overview:

SageSure is looking for an experienced, talented, and committed Claims Manager with deep technical knowledge of property claims. A qualified candidate must possess experience navigating challenging and complex claim situations, collaborating with others to develop and achieve business goals, and coaching team members to reach their full potential. Ideal candidates will have a strong track record of creating, developing, and leading highly successful teams through significant periods of change. As SageSure’s Claims team grows, you’ll be a key part of ensuring we scale with quality and build a sustainable business model for the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you. 

What you’d be doing: 

• Leading a team of Claims Examiners or Adjusters that handle all levels of personal lines property losses and limited commercial lines property losses, may include the leadership of TPA teams
• Promoting customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
• Responsible for performance management, administration, training, development, and coaching of an assigned team
• Analyzing problematic trends and taking action to avoid recurrence, appropriately escalating issues when needed 
• Promoting a culture committed to identifying process efficiencies to continuously improve how work is completed
• Ensuring claims within the unit meet or exceed quality and regulatory requirements
• Effectively participating with the management team in employee recruitment to ensure appropriate staffing

We’re looking for someone who has: 

• 7+ years of property claims experience with 2+ years in a leadership role
• Strong organizational, planning, and delegation skills
• Excellent communication and interpersonal skills
• Knowledge of major estimating and data analytics platforms
• Advanced critical thinking and problem-solving skills
• Advanced knowledge of construction and repair methodologies
• Holds or meets requirements for licensing as needed
• Ability to travel as necessary  

Highly preferred candidates also have: 

• Catastrophe claim handling, leadership, or coordination experience
• Strong process development and analytical skills
• Vendor management experience
• Professional designations 

About the Claims team at SageSure:  

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.   

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.