Software Integration Engineer 2 (IDN - 088)

To be eligible for the Software Integration Engineer 2 position at SageCor Solutions, you should have a Bachelor’s degree in computer science or a related field, alongside a minimum of six years of hands-on experience in integrating, installing, configuring, upgrading, and supporting COTS or GOTS software in diverse operating systems. Alternatively, if you have five years of full-time work in Computer Science directly related to this field, that can substitute for a degree, provided you meet the experience requirements.

As a Software Integration Engineer 2 at SageCor Solutions, you'll be responsible for maintaining and troubleshooting containerized applications, upgrading services, and responding to customer inquiries through help desk tickets. Your role will involve working with a variety of technologies such as Docker and Kubernetes to create and manage containerized applications, as well as leveraging Gitlab CI/CD pipelines to support efficient deployments and updates.

The ideal candidate for the Software Integration Engineer 2 role should possess strong technical skills, including experience with the Linux command line interface, Bash and Python scripting, containerization technologies such as Docker and Kubernetes, and the ability to create and manage Gitlab CI/CD pipelines. Familiarity with the Atlassian Tool suite, including Confluence and Jira, is also beneficial.

Customer support is a critical aspect of the Software Integration Engineer 2 role at SageCor Solutions. You'll be expected to provide high-quality troubleshooting assistance and outreach to ensure customers receive timely solutions to their software-related issues. Strong interpersonal skills and a customer-focused attitude will be key in achieving success.

At SageCor Solutions, we value our employees and encourage professional growth. As a Software Integration Engineer 2, you will be part of a dynamic team where you can enhance your skills and take on more complex projects, paving the way for future promotions and career advancement within our organization.

SageCor Solutions is known for fostering an innovative and collaborative work environment. For Software Integration Engineers, this means access to cutting-edge technologies, opportunities to work on impactful projects, and a diverse team that values contributions from all members. Plus, we are committed to equal employment opportunities for all our staff and prospective candidates.

As a Software Integration Engineer 2 at SageCor Solutions, you will work with various tools and technologies including Docker, Kubernetes, Gitlab CI/CD for pipeline management, and the Atlassian suite (Jira and Confluence). You'll also gain experience working within containerized environments and managing upgrades and integrations of various software applications.

In your response, focus on specific projects where you've utilized containerization technologies like Docker or Kubernetes. Discuss the steps you took for migration, maintenance, and troubleshooting of applications in a containerized environment. Highlight any challenges you faced and how you overcame them, showcasing your problem-solving skills.

When answering, describe your systematic approach to identifying and resolving issues. Discuss tools you use for diagnosing problems, how you track problems through to resolution, and any specific methodologies you've followed, such as Agile or DevOps practices.

Share specific examples of your experience with Bash or Python scripting. Detail how you have automated tasks or improved workflow efficiencies using scripts. Highlight any particular scripts you've written that had significant impacts on your projects.

In this response, highlight your experience with Gitlab CI/CD as well as any other tools you’ve used, such as Jenkins or GitHub Actions. Explain how you've implemented CI/CD processes in your previous roles and the benefits those processes provided to your development and deployment workflows.

Detail your approach to customer communication, emphasizing the importance of understanding their problems, providing regular updates, and ensuring they feel supported throughout the resolution process. Mention any tools or practices that facilitate effective customer communication.

Discuss your methodology for application migration, including planning, testing, and execution phases. Share key considerations such as assessing compatibility, minimizing downtime, and ensuring performance isn’t affected during the transition.

Provide a specific example of a project where Git was critical. Explain how you managed version control, collaborated with team members, and dealt with merge conflicts. Highlight the importance of using branching strategies or maintaining a clean commit history.

If you have experience with Agile, discuss how you contributed to Scrum or Kanban processes in your previous teams. Mention any tools you’ve used to track sprints, manage backlogs, or facilitate team communication, highlighting the benefits of Agile in your context.

In your answer, discuss your commitment to continuous learning through online courses, webinars, reading technical blogs, or participating in developer communities. Mention any recent topics you've explored and how they relate to your role as a Software Integration Engineer.

Offer your perspective on industry challenges such as evolving technology stacks, integration complexities, or security concerns in cloud environments. Emphasize how you approach these challenges and stay ahead through proactive measures and upskilling.