Senior Account Manager

As a Senior Account Manager at RepRisk, you'll be responsible for establishing and managing relationships with a variety of high-profile clients, including banks, asset managers, and insurance companies. Your role will focus on nurturing client relationships, ensuring satisfaction, and increasing business through strategic selling of RepRisk services.

For the Senior Account Manager role at RepRisk, candidates should have 5-10 years of experience in working with institutional investors and a strong understanding of the investment landscape. A relevant bachelor's degree, advanced MS Office skills, and proficiency in Salesforce or similar CRM systems are essential.

A typical day for a Senior Account Manager at RepRisk involves managing client portfolios, engaging in commercial discussions, conducting strategic account reviews, and collaborating with the team to ensure client expectations are met. Additionally, you'll spend time analyzing market trends and developing strategies to grow your accounts.

RepRisk promotes a healthy work-life balance by offering flexible working conditions, including the option to work remotely up to three days per week. We believe that this flexibility contributes positively to employee satisfaction and productivity.

Working at RepRisk comes with numerous benefits such as competitive compensation, paid volunteer days, health and fitness subsidies, and a dynamic work environment filled with diverse team members and frequent social events, enhancing both professional and personal experiences.

Key skills for a Senior Account Manager at RepRisk include strong communication abilities, strategic and analytical thinking, a solid understanding of financial products, and the capacity to build and maintain strong client relationships. Being adaptable and detail-oriented also plays a crucial role in achieving success.

The company culture at RepRisk is dynamic, respectful, and inclusive. We celebrate diversity and create a collaborative atmosphere where individuals are encouraged to share their ideas. Regular social events and team-building activities foster a sense of belonging within the team.

When building relationships with new clients, I prioritize getting to know their needs and challenges. I listen actively, show genuine interest, and seek to add value through tailored solutions. Following up and maintaining regular contact keeps the relationship strong.

To grow existing accounts, I conduct regular reviews to understand clients' evolving needs. I look for opportunities to upsell and cross-sell services while ensuring that I provide exceptional service, which helps in retaining clients and enhancing their lifetime value.

In my previous roles, I've been involved in contract negotiations where I ensure that both parties are satisfied. I approach negotiations by preparing thoroughly, understanding the client's position, and finding a win-win solution, all while ensuring compliance with company policies.

I handle difficult clients by staying calm and professional. I focus on listening to their concerns, acknowledging their frustrations, and finding a resolution that addresses their needs. Open communication and empathy are key in turning difficult situations around.

I measure client satisfaction through surveys, feedback sessions, and Net Promoter Scores (NPS). Regular check-ins and requesting feedback after project completions also help gauge satisfaction, ensuring I can address any issues proactively.

In one instance, I inherited a challenging client who was unhappy with service delivery. I set up a meeting to discuss their concerns, implemented feedback, and offered personalized support. Over time, the client's trust was regained, and they became one of our strongest advocates.

When managing multiple accounts, I use a priority matrix to categorize tasks based on urgency and importance. I set clear deadlines and allocate my time accordingly, ensuring that no client feels neglected while maintaining high service standards.

Data analytics play a crucial role in my approach to account management. I use analytics to track client behavior, assess industry trends, and identify opportunities for growth, which enables me to create informed, strategic recommendations for my clients.

I stay informed about industry trends and changes by subscribing to relevant publications, attending industry conferences, and participating in professional networks. Continuous learning helps me provide valuable insights to my clients.

I am motivated by the impact my work has on my clients and the knowledge that I am helping organizations achieve their sustainability goals. The challenge of developing solutions that are both successful and impactful drives me to excel in my role.