Junior Technical Support Engineer (fixed term contract)

About Us 

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues? 

We Offer 

• Flexible working hours and arrangements 
• An entrepreneurial, international, and dynamic work environment 
• A shared mission to drive accountability and responsible business conduct, creating positive change and impact 
• A diverse and inclusive workplace because life would be boring if we were all the same! 
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy 

Your Responsibilities 

As part of our global Technical Support Team, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide. You will work with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations. The contract is limited until December 31, 2025.

Global 

• Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo)
• Assist with user onboarding/offboarding, including account creation and access management 
• Manage and triage support tickets in Jira Service Desk, escalating issues when necessary 
• Support employees in using office applications, collaboration tools, and internal software 
• Maintain and update IT documentation, policies, and procedures 

Local (Zurich Office) 
In addition to global support, you will provide dedicated onsite support for our Zurich office. 

• Provide onsite and remote support for laptops, software, hardware, and network infrastructure 
• Manage IT inventory, including tracking hardware and software assets 
• Coordinate with vendors for hardware and software purchases for the Zurich office 

You Offer 

• Basic IT support skills, including troubleshooting software/hardware issues
• Up to 1 year of experience in IT support 
• A degree in Computer Engineering, Information Technology, or a related field is a big plus 
• Good communication skills in English (minimum B1; B2 preferred)
• Strong analytical and problem-solving abilities
• Familiarity with Microsoft 365 Admin Center 
• Experience using Jira Service Desk (Cloud) or similar IT ticketing systems 
• Understanding of basic IT security principles or experience with endpoint security tools

Please note that we will only consider candidates with a valid work permit.