Workforce Dialer Analyst

Job Summary

A company is looking for a Contact Center Workforce and Dialer Analyst.

Key Responsibilities

• Monitor and analyze call center performance metrics to optimize workforce management
• Manage dialer systems and ensure effective utilization of dialing strategies
• Provide reporting and insights to improve operational efficiency and customer service

Required Qualifications

• Experience in workforce management or dialer analytics in a contact center environment
• Proficiency in workforce management software and dialer systems
• Strong analytical skills with the ability to interpret data and generate reports
• Knowledge of call center operations and performance metrics
• Bachelor's degree in a related field or equivalent experience