Online Casino Operations Lead

Job Summary

A company is looking for an Online Casino Operations Lead.

Key Responsibilities

• Oversee daily financial reporting and analyze key performance metrics
• Lead customer support and manage CRM lifecycle for player engagement
• Design and implement loyalty programs while managing fraud and risk controls

Required Qualifications

• 5+ years of experience in online casino operations
• Fluency in casino terminology and player psychology
• Proven team management skills across time zones and cultures
• Hands-on familiarity with relevant software and technology
• Willingness to work non-traditional hours, including weekends and holidays