Wisconsin Customer Service Representative

Job Summary

A company is looking for a SHP Customer Service Representative I (Remote Option within member service area).

Key Responsibilities

• Ensure positive customer interactions with Medicare Advantage or Commercial/Marketplace members
• Research and resolve customer inquiries in a timely manner, escalating complex issues as needed
• Participate in ongoing training and coaching to enhance customer service skills

Required Qualifications, Training, and Education

• High school diploma or equivalent is required
• Two years of customer service experience is required
• Experience in high-pressure situations is preferred
• Associate or Bachelor's Degree in business administration is preferred
• State of Wisconsin Insurance Agent's license is optional