Family Support Services Coordinator

At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord.

About the Role

As a Family Support Services Coordinator, you will partner with management in outreach efforts to families in need of services and their case managers. In this role, you will help process new participants by taking their information and organizing it in a way where it can be clearly reviewed by our team. You will also be working closely with the  Senior Director of Family Support Services and FSS Lead to ensure our programs and services are organized and on schedule so that we can provide excellent services to those we support.

Job Location

Hybrid: St. Paul, MN + remote work

Essential Responsibilities

Duties included but not limited to:

• Assist in marketing and recruitment efforts to help grow the Family Support Services program.
• Be the point of contact for new participants in the program; Explain the Family Support Services that are provided by Accord.
• Coordinate, attend, and document initial meetings with new families to the program.
• Manage multiple documents for various participant accounts ensuring that each has correct and thorough information and data entry into multiple systems.
• Regularly communicate with internal and external partners, participants, and families of participants with updates, changes and information about their services.
• Provide person-centered support to the individuals and families we support with a focus on both compliance and quality in service.
• Problem solve issues and provide solutions to participants and team members in order to improve processes and experiences.
• Prepare cost proposals and implementation plans for each participant.
• Coordinate the annual renewal process, including tracking the Service Agreements with our providers.
• Understand and comply with 245D licensing regulations.
• Audit caseload and others’ as a Designated Coordinator
• Perform other duties as required or assigned.

• Meet one of the qualifications listed below and provide documentation of them including a copy of the degree earned  and your transcript showing the date awarded and the degree earned and a resume which documents the year(s) of direct care experience and populations supported.
• A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualification identified above. Passion for helping people with mental and physical disabilities
• Computer literate/ Tech Savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or database software with the ability to toggle screens

• Exceptional verbal and written communication with a highly-responsive time-frame as many of the communications we send are time sensitive

• Highly organized and detail oriented with demonstrated experience with clear documentation, note-taking, and filing
• Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment
• Collaborative
• Creative problem-solving abilities with experience to create positive outcomes
• Have a valid driver’s license with reliable transportation and the ability to travel locally (Metro area)

Preferred

• Experience working with a variety of health-related community organizations and healthcare provider organizations
• Knowledge of 245D programs and documentation
• Audit experience is a plus
• Past experience in “Person Centered” training

Competitive wage ($22-23) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.