VP of Customer Success

Job Summary

A company is looking for a VP of Customer Success & Operations.

Key Responsibilities

• Lead customer support and post-sales operational teams for both product lines
• Scale systems and refine processes to ensure operational efficiency and a seamless customer experience
• Monitor and report on key performance indicators to drive decisions and enhance customer interactions

Required Qualifications

• 8+ years of leadership experience in customer operations or success, preferably in a SaaS environment
• Proven track record of scaling teams and improving customer satisfaction
• Extensive experience in process re-engineering and managing technical integrations
• Strong understanding of AI technologies and their application in customer support
• Expertise in contract renewals, vendor management, and tool selection