Voice Engineer - ITIL Certified - job 2 of 2

Job Summary

A company is looking for a Voice Engineer- SME.

Key Responsibilities

• Provide expert guidance for system implementations, troubleshooting, and operational support
• Mentor Voice Services team members and support the development of new contact center capabilities
• Coordinate vendor interactions and perform daily system monitoring

Required Qualifications

• Bachelor's Degree required
• Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, or similar contact center platforms
• Intermediate Cisco routing and switching/data networking skills
• Strong understanding of network and voice infrastructures including LAN, WAN, and VOIP best practices
• ITIL v3 Foundations certification required