Virtual Receptionist – Remote

Company Overview: Nexa Receptionists is a 24/7/365 virtual receptionist service supporting the home services and healthcare industries. As the voice of our clients, we ensure their customers are cared for during emergencies, after hours, weekends, and holidays. We foster a remote-first culture based on the core values of Client Success, Ownership, and Teamwork, and are committed to growth and excellence.

Position Summary:

As a Virtual Receptionist, you will handle a wide range of call types-from message taking and appointment scheduling to customer service and call transfers. Your role is essential in making a positive first impression on behalf of our clients, and requires professionalism, empathy, and a strong customer service mindset.

Note: Must be available to work weekends and holidays.

Key Responsibilities:
• Answer calls with professionalism, warmth, and empathy
• Follow account-specific instructions, scripts, and procedures
• Schedule appointments and route calls accurately
• Maintain call control while delivering exceptional service
• Accurately notate all important caller information
• Escalate issues as needed per guidelines
• Communicate clearly and effectively both internally and externally
• Uphold reliability and dependability standards

Required Qualifications:
• A desire to support people during potentially stressful situations
• Customer service, call center, hospitality, or retail experience preferred
• Fluent in English (Spanish is a plus)
• Able to handle high call volumes
• Strong typing skills: 30 WPM with 94% accuracy
• Tech-savvy with ability to use multiple systems and monitors
• Quiet home workspace and willingness to undergo a drug screen
• Internet Requirements:
• High-speed Fiber or Cable internet only
• Minimum speeds: 10 Mbps upload / 50 Mbps download
• Wired connection required (Ethernet cable provided)

Preferred Skills:
• Spanish-English bilingual
• Calm and compassionate communication style
• Adaptable and quick-thinking in fast-paced environments

What We Offer:
• 100% Remote work
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off

About Nexa Receptionists:

With over 40 years of experience, Nexa Receptionists (a Nexa company) helps more than 3,000 clients across North America grow their businesses through people-powered, tech-enabled virtual receptionist services. Learn more at Nexa.com.

Equal Opportunity Employer: We welcome all qualified applicants and do not discriminate based on race, gender, religion, disability, veteran status, or any other protected characteristic.

Remote

About the Company:
Nexa