Virtual Receptionist – Evenings

Job Title: Remote Front Desk Receptionist

Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. Job Overview: As a Remote Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. Greet clients warmly and… professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
• Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
• Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
• Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
• Information Management: Maintain accurate records of client interactions, transactions, and communications in the company’s database systems.
• Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
• Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
• Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.

Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with the convenience of remote work.
• Opportunities for career growth and advancement within the travel industry.
• Access to travel discounts and perks for personal travel experiences.
• Comprehensive training and support to excel in the role.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, reception, or a related field, preferably in the travel industry.
• Empathy and patience in dealing with client inquiries, complaints, and issues.
• Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Locations Seattle Remote status Fully Remote

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