Virtual Medical Receptionist (Remote – US Hours) - job 1 of 3

This a Full Remote job, the offer is available from: United States

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Work Hours: This role requires you to work US based hours (EST) (15h00 – 24h00 SAST).

Requirements
? Proven experience in a receptionist, customer service, or administrative role within the medical field is essential.
? Familiarity with medical terminology and health insurance processes.
? Proficiency with electronic health record (EHR) systems and scheduling software.
? Strong communication skills, both written and verbal.
? Ability to work independently and manage multiple tasks efficiently.
? High level of organizational skills and attention to detail.
? Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
? Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams).
? Compassionate and patient-centered approach to customer service.

Key Responsibilities:
? Answer incoming calls and respond to patient inquiries in a timely and courteous manner.
? Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system.
? Manage the clinic?s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals.
? Verify patient insurance information, collect co-pays, and process payments as needed.
? Assist in processing patient forms, records, and documentation.
? Provide patients with information on clinic policies, services, and procedures.
? Ensure patient confidentiality by following HIPAA regulations and best practices for data security.
? Send reminders for upcoming appointments via email, phone, or SMS.
? Maintain an organized virtual filing system for patient records and correspondence.
? Liaise with medical staff to coordinate patient care and follow-up as needed.

If you are not contacted with 15 working days, please consider your application unsuccessful.

This offer from “iSTA Solutions” has been enriched by Jobgether.com and got a 72% flex score.