Contact Center Representative- 2nd Shift (100% Remote Opportunity)

About the position

The Contact Center Representative at Regions Bank is a remote position focused on providing exceptional customer service in the banking sector. The role involves assisting customers with their banking needs, answering inquiries, and offering solutions to enhance their financial well-being. The position emphasizes ongoing training and development, ensuring representatives are well-equipped to support customers effectively.

Responsibilities
• Answer customer inquiries and provide solutions to enhance their banking experience.
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• Educate customers on a wide range of banking products and services.
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• Implement core values in every customer interaction to build strong relationships.
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• Participate in ongoing training and development to improve banking knowledge and customer service skills.

Requirements
• High school diploma or GED required.
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• Ability to pass assessments associated with the position.
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• Completion of three weeks of instructor-led training and two weeks of on-the-job training.

Nice-to-haves
• One year of customer service or production experience preferred.
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• Retail experience is strongly preferred.
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• A history of customer-facing roles is advantageous.
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• Some college education is preferred.

Benefits
• Paid Vacation/Sick Time
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• 401K with Company Match
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• Medical, Dental and Vision Benefits
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• Disability Benefits
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• Health Savings Account
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• Flexible Spending Account
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• Life Insurance
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• Parental Leave
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• Employee Assistance Program
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• Associate Volunteer Program