Tier 2 Support Specialist

Job Summary

A company is looking for a Tier 2 Support Specialist to provide customer support for their software users.

Key Responsibilities

• Provide customer support via phone, email, and ticketing system
• Resolve, triage, or escalate support issues as appropriate
• Create and update customer-facing training materials and conduct training sessions

Required Qualifications

• Experience in customer service, preferably in a healthcare setting
• Proficiency with Freshdesk or similar ticketing systems is a plus
• Ability to thrive in a fast-paced, changing environment
• Strong problem-solving skills and a solution-oriented mindset
• Experience with complex software systems, particularly EHRs, is preferred