Texas FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls and provide information related to disaster relief programs and FEMA policies
• Assess caller needs and direct them to appropriate resources and support services
• Document calls and maintain compliance with FEMA policies and guidelines

Required Qualifications

• Must be 18 years old with a high school diploma or GED
• U.S. Citizenship is required
• Entry-level position with a minimum of 6 months to over a year of customer service experience
• Moderate computer skills, including proficiency in MS Office applications
• Ability to work flexible hours, including nights, weekends, and holidays