Technical Writer for IT Support

Job Summary

A company is looking for a Help Desk Technical Writer.

Key Responsibilities

• Write, edit, and proofread end-user and IT troubleshooting articles to meet customer standards
• Consult with subject matter experts and project personnel to gather necessary background information
• Create reports using the ServiceNow platform and Excel, and participate in team meetings

Required Qualifications

• Bachelor's degree in a related discipline and 2+ years of relevant experience, or additional experience in lieu of a degree
• Prior experience supporting the CMS customer and understanding of the customer's environment
• At least 1 year of experience using the ServiceNow platform for service desk ticket management
• Experience writing troubleshooting articles for IT support teams
• Ability to obtain and maintain a Public Trust clearance