Technical Support Specialist - job 5 of 50

Job Summary

A company is looking for a Technical Support Specialist to provide expert technical assistance and support to customers and suppliers.

Key Responsibilities

• Respond to inquiries and chat messages from customers regarding technical issues
• Diagnose and resolve problems for end users while maintaining the company ticketing system
• Document technical issues and solutions, and monitor platform performance, escalating complex issues as needed

Required Qualifications

• 2+ years of B2B/B2C technical and customer support experience
• Experience in out-of-home, media, advertising, or marketing is a plus
• High proficiency in digital tech tools such as FreshDesk, ZenDesk, Intercom, and CRM systems like Salesforce
• Strong interpersonal and organizational skills
• A bachelor's degree