Customer Service Representative (REMOTE) - job 2 of 3

Schedule: Monday-Friday, 10:30am-7pm EST

Overtime required as needed

What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
• Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required:
• At least 2 years of direct Customer Service or Call Center Experience
• High School diploma or GED equivalent
• Ability to work flexible hours as needed to support the business needs

Preferred
• Associates or Bachelors Degree
• ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.