Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Answer technical support tickets via various communication channels
• Collaborate with engineering and product teams to resolve complex issues
• Document customer interactions and contribute to knowledge base articles

Required Qualifications

• Fluent in English: Reading, Writing, Speaking
• Previous experience in a client-facing technical role for a CCaaS business
• Must have a dedicated quiet workspace with high-speed internet
• Experience using a ticketing system
• Open-minded, positive, and keen to learn