Applications Specialist I

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

Purpose of the Position

The Life Science Applications Specialist I is responsible for the training and support of customers on imaging systems, including but not limited to confocal and multiphoton microscopes. An in-depth knowledge of light microscopy, laser scanning microscopy and their biomedical applications is essential. The Applications Specialist I will provide pre- and post-sales support including system troubleshooting, applications development, and customer training during installation. The position will also provide technical, and applications support at tradeshows, courses, and demonstrations. Although the location of the position is in Sterling, VA, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Provides training on Imaging Systems products over the telephone and in person.

• Assists other Tech Support teams with VA product information
• Ensures a high level of customer satisfaction through timely resolution of issues.
• Assists and support installations and upgrades of systems in the field.
• Interfaces with sales and engineering teams within the VA Business Unit
• Assist in the development of application targeted marketing collateral
• Updates CRM (Dynamics) to track all customer interactions to manage cases and increase knowledge base
• Uses ERP system for product information and component level understanding
• Supports and assists with customer demos
• Attends Tradeshows and courses as a Thorlabs representative

The Company retains the right to change or assign other duties to this position.

Experience:

Minimum of 1-2 years in a technical support role or 2 years relevant lab experience

Education:
BS, MS, or Ph.D. in Engineering (Biomedical, Mechanical, Electrical), Neuroscience, Biomedical Science, Biology, Chemistry, Biophotonics, Biophysics or Physics. Graduate degree preferred

Specialized Knowledge and Skills:

Experience using laser scanning microscopes.

Working knowledge for building laser scanning microscope system.

Hands on laboratory experience with microscopy imaging protocols. In-vivo imaging, electrophysiology or tissue engineering a plus.

In-depth knowledge of light microscopy and digital imaging including, but not limited to, fluorescence microscopy, confocal microscopy, and nonlinear microscopy.

Knowledge of biomedical imaging protocols used in advanced research

Understanding of optical principles including lenses, filters, mirrors, fiber optics, and lasers (CW and Ultrafast).

Understanding of biological systems.

Experience providing technical support and education on advanced imaging equipment and scientific applications

Strong analytical skills.

Excellent written, verbal, organizational and interpersonal skills. Other:

Must be willing to travel 40% domestically and internationally.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.