Technical Support Contractor

Job Summary

A company is looking for a Technical Support Contractor to provide customer support during a high-volume period.

Key Responsibilities

• Provide ongoing support to teachers and students through an email-based ticketing system
• Serve as the primary point of contact for troubleshooting and product inquiries
• Identify and escalate user bugs and pain points while attending team meetings to improve support delivery

Required Qualifications

• 1+ years of experience in email-based customer support for a SaaS company
• Strong troubleshooting skills with the ability to diagnose issues effectively
• Interest in education and empathy towards teachers and students
• Familiarity with various operating systems, including Windows, Macintosh, Android, and iOS
• Organized and capable of following support guidelines and processes efficiently