Overnight Bilingual Response Specialist

Job Summary

A company is looking for an Overnight Spanish Bilingual Response Specialist.

Key Responsibilities

• Manage incoming customer calls, including emergency situations, from Spanish and English speaking customers
• Work with emergency response centers to assist with dispatch during critical incidents
• Enroll customers in subscription packages while focusing on service retention and resolution of customer issues

Required Qualifications

• Fluency in English and Spanish
• 1-2 years of customer service experience, preferably in a contact center environment
• High school diploma or GED
• Technical aptitude to navigate multiple systems simultaneously
• Must have a dedicated home workspace with a consistent hardwired internet connection