Technical Services Supervisor – Overnight Shift (Remote) Monday …

Role Snapshot:
• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Technical Services Supervisor – Overnight Shiftmonday …
• Location: Remote

Employer Industry: Technology Solutions and Services
Why Consider this Job Opportunity…
– Salary up to $100,000
– Opportunity for career advancement and growth within the organization
– Supportive and collaborative work environment
– Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
– Exposure to best-of-breed applications and next-generation technology solutions
– Opportunity to make a valued impact on client satisfaction and staff extension
What to Expect (Job Responsibilities):
– Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
– Establish positive and effective communication with team, leadership, and engineers
– Monitor team’s adherence to goals and performance objectives
– Enhance and achieve Service Level Agreements (SLAs) for all ticketing
– Offer coaching and actionable feedback to team members
What is Required (Qualifications):
– Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
– 5+ years of systems engineering experience in an MSP capacity
– Experience working 2nd and 3rd shift schedules
– ConnectWise Automate Familiarity or similar RMM solutions
– ITIL Certification (preferred or equivalent experience in MSP leadership)
How to Stand Out (Preferred Qualifications):
– Incident Management Experience
– Ability to multitask and adapt to new platforms and skills
– Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
– Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA
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