Technical Engagement Specialist - job 1 of 2

Job Summary

A company is looking for a Remote Technical Engagement Specialist.

Key Responsibilities

• Handle direct inbound calls from residential and business customers, providing elevated technical support
• Troubleshoot and resolve Tier 1 issues, performing follow-up testing and escalation as needed
• Serve as the primary support liaison, offering recommendations and resolving customer questions regarding services

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with a minimum speed of 25 MB/s
• Candidates must meet all technical requirements prior to the first day of training