Technical Customer Success Manager

Job Summary

A company is looking for an IT Technical Customer Success Manager - Fully Remote.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring satisfaction and success
• Understand clients' business objectives and provide expert guidance to maximize service value
• Collaborate with cross-functional teams to ensure smooth onboarding and ongoing support for clients

Required Qualifications

• 2-5 years of experience in a customer success or account management role, preferably in the IT industry
• Strong technical background with an understanding of IT infrastructure, networks, and systems
• Proven track record of managing client relationships and delivering exceptional customer service
• Bachelor's degree in a relevant field is preferred
• Self-motivated and results-oriented, with excellent organizational and time management skills