Scheduler/Customer Service Rep (in-person)

Scheduler / Customer Service Representative

Company: Protection Termite Control
Location: On-site – 7155 W Campo Bello Dr, Suite B160, Glendale, AZ 85308
Start Date: Saturday, June 7th

Why Join Us?

Protection Termite Control is a small, family-owned Christian business serving the entire valley with pest and termite control services. We are looking for a full-time Scheduler/Customer Service Representative who is detail-oriented, reliable, and eager to grow with our team.

Compensation & Benefits:
• Base pay + overtime opportunities
• 401(k) with company match
• Paid Time Off (PTO)
• Life Insurance
• Short-Term Disability
• Accident Insurance
• Vision & Dental coverage
• Company-provided training
• Overtime pay after 40 hours
• Direct deposit available

Schedule:
• Monday – Friday: 8:00 AM – 5:00 PM (on-site)
• Weekends: Required on a rotating basis (remote after training)
• **Weekend shifts are a maximum of 3 hours total

What You’ll Do:

As a Scheduler/Customer Service Representative, you will:
✅ Handle incoming phone calls and emails, assisting clients until their concerns are resolved
✅ Perform data entry with high accuracy (an eye for detail is a must!)
✅ Schedule technicians throughout the valley (knowledge of the Phoenix area is helpful)
✅ Ensure all technician schedules are ready for the next day
✅ Maintain strong attendance and reliability as part of our small, dedicated team

What We’re Looking For:

✅ Experience: Minimum of 1 year in an office or customer service setting
✅ Knowledge of the greater Phoenix area (preferred)
✅ Self-motivated and able to set and meet goals independently
✅ Strong attention to detail and accuracy in data entry
✅ Typing speed of at least 40 WPM with 90-100% accuracy (typing test required)
✅ Tech-savvy—must navigate multiple programs, windows, and browser tabs with ease
✅ Reliable and consistent attendance
✅ Ability to work independently and as part of a team
✅ Bilingual in Spanish & English (preferred, but not required)
✅ Reliable transportation
✅ Must pass a background check in accordance with local laws/regulations

About Us:

Protection Termite Control is a family-owned and operated business specializing in general pest and termite control. We value teamwork, reliability, and a commitment to providing excellent service. We’re looking for someone with leadership potential, a sales mindset, and a desire to grow with our company.

Located near Arrowhead Mall in Glendale, AZ

Ready to apply? We’d love to hear from you!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person