Technical Customer Service Specialist

Job Summary

A company is looking for a Technical Customer Service Specialist (Full Remote).

Key Responsibilities:

• Analyze and resolve technical incidents reported by the Customer Service team
• Coordinate with technical teams to implement and maintain system integrations
• Identify inefficiencies in technical workflows and propose improvements

Required Qualifications:

• Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, or related fields
• 3-5 years of experience in technical roles related to customer service or technical support
• Familiarity with CRM systems, ticketing platforms, and data analysis tools
• Knowledge of APIs, integrations, and basic troubleshooting
• Foundational knowledge in AI tools and solutions