Technical Account Manager - job 1 of 3

Job Summary

A company is looking for a Customer Success / Technical Account Management General Interest Application.

Key Responsibilities

• Provide expert guidance on deployment and operational best practices to customers
• Drive customer adoption, retention, and satisfaction through targeted interventions and community engagement
• Collaborate with cross-functional teams to resolve technical escalations and advocate for customer needs

Required Qualifications

• 1-3 years of experience in technical customer-facing roles for Associate TAM; 3+ years for Technical Account Manager; 5+ years for Regional Manager
• Understanding of cloud services, architectures, and security best practices
• Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Proven track record of building relationships with enterprise clients and driving customer success