Support Desk Technician

Job Summary

A company is looking for a Support Desk Technician (12hr Nights).

Key Responsibilities

• Provide technical support and remote help desk services, escalating issues as necessary
• Review systems and recommend improvements for efficiency and reliability
• Maintain client documentation and stay updated with current technologies

Required Qualifications

• Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
• Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred
• Solid understanding of network operating systems and client environment applications
• Ability to perform in a call center environment
• Proficiency with business collaboration tools, including MS Office applications