Support College Program At Home Advisor – University of California Santa Cruz

Join Apple as a Support College Advisor, providing world-class customer service and technical support.

Your Role:

Key responsibilities include:
• Engaging with customers to provide step-by-step solutions
• Supporting popular Apple products like iPhones, iPads, and MacBooks
• Delivering exceptional customer service and technical support
• Using technical expertise and creativity to meet customer needs
• Participating in five weeks of full-time paid training

About You:

Candidates should possess:
• Enrollment in a U.S. university through December 2027 or later
• A quiet home workspace with ergonomic setup
• Hard-wired internet connection with specified speed and latency
• Availability for full-time training and part-time work post-training
• Minimum typing speed of 40 WPM
• Successful completion of assessments and background checks
• Minimum 2.7 GPA
• Preferred majors: Business, Communications, Computer Science, Engineering, or related fields
• Passion for customer service and issue resolution
• Ability to work independently and manage time effectively

Compensation & Benefits:

The base pay range is $27.75 to $33.10 per hour, with most new hires starting at $27.75. Benefits include medical and dental coverage, retirement benefits, discounted products, stock purchase plans, and educational expense reimbursement.

Training & Development:

Apple provides comprehensive training to ensure Advisors are well-equipped to support customers and advance their careers.

Career Progression:

Opportunities for growth and development within Apple, with potential to progress as skills and experience increase.

How to Apply:

Submit your application through the specified process, ensuring all qualifications and requirements are met.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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