Support College Program At Home Advisor – University of California Merced

Support Apple customers by providing technical assistance and world-class service as a College Advisor.

Your Role:

Key responsibilities include:
• Engaging with customers to provide technical support for Apple products.
• Troubleshooting and resolving issues while delivering exceptional customer service.
• Using technical expertise and creativity to meet customer needs.
• Participating in five weeks of full-time paid training during the summer.

About You:

The ideal candidate will have:
• Enrollment in a U.S. university through December 2027 or later, pursuing a bachelor’s degree or higher.
• A quiet home workspace with ergonomic furniture and a hard-wired internet connection.
• Availability for 20 weekly hours post-training, with flexibility during school breaks.
• A minimum typing speed of 40 WPM and a GPA of 2.7.
• Passion for customer service and technical troubleshooting skills.

Compensation & Benefits:
• Base pay ranges from $22.00 to $26.40 per hour, with most new hires starting at $22.00.
• Participation in Apple’s discretionary employee stock programs.
• Comprehensive medical and dental coverage, retirement benefits, and discounted products.
• Eligibility for discretionary bonuses or commission payments.

Training & Development:

This role includes comprehensive training to enhance technical skills and customer service expertise, with resources for ongoing growth and career development.

Career Progression:

Opportunities for career advancement within Apple, supported by training and development programs.

How to Apply:

Submit your application through the specified process, ensuring all required information is included.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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