Specialized Support Analyst

Job Summary

A company is looking for a Specialized Support Analyst.

Key Responsibilities

• Provide specialized, high-priority support to customers via various channels
• Manage complex or sensitive cases that may lead to public complaints or legal issues
• Collaborate with internal teams to resolve issues and enhance customer satisfaction

Required Qualifications

• 3+ years of experience in bilingual customer service or customer success, preferably in the travel or insurance sector
• Proven ability to manage high-pressure situations with professionalism and empathy
• Experience in identifying patterns to optimize processes for operational efficiency
• Strong problem-solving mindset with a sense of ownership and accountability
• Availability to work from 1pm to 10pm