Solution Analyst

Job Summary

A company is looking for a Solution Analyst responsible for servicing client accounts and providing advanced troubleshooting support.

Key Responsibilities

• Serve as an expert contact for client accounts, ensuring a customer-centric approach in all interactions
• Proactively identify trends to enhance client resolution experiences and reduce service volumes
• Manage escalated client inquiries and collaborate with various departments to improve processes and efficiencies

Required Qualifications

• Advanced knowledge of complex business systems and functionalities
• Experience in client-facing roles with a focus on customer service
• Proven ability to problem-solve and troubleshoot effectively
• Experience with HIPAA compliance and security policies
• Ability to work independently and manage multiple priorities under tight deadlines