Software Support Engineer - job 1 of 2

Job Summary

A company is looking for a Software Support Engineer - Labyrinth Screening.

Key Responsibilities

• Participate in investigations of complex performance and functional issues faced by customers
• Collaborate with various teams to fix issues and support internal teams and customers
• Gain deep understanding of the software through mentorship and become the first point of contact for Level 3 support

Required Qualifications and Education

• Experience with core technologies such as Node.js, React, Elasticsearch, Kafka, MongoDB, and Redis
• Experience in building and maintaining production software, preferably with large scale data processing systems
• Proficiency in at least one programming language, with experience in debugging and fixing software issues
• Ability to work remotely or in a hybrid model from the Cheltenham office
• Willingness to learn and adapt through training and mentoring