Software Engineer Consultant - job 2 of 2

Job Summary

A company is looking for a Software Engineer Lead Consultant.

Key Responsibilities:

• Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes
• Oversee system updates, patches, and configuration changes to ensure optimal performance and security
• Develop and refine workflows, automation rules, and escalations to streamline ITSM processes

Required Qualifications:

• In-depth knowledge of Ivanti ITSM
• Practical experience with ServiceNow
• Ability to manage and enhance ITSM workflows and integrations
• Experience in providing training and technical support for ITSM systems
• Strong understanding of system health, security, and capacity management