Shipping Lead/Customer Service Assist

Position: Shipping Lead + Customer Service Assistant

We are seeking a Shipping Lead + Customer Service Assistant to manage inventory, shipping/receiving, facilities, and safety compliance—while providing top-tier customer support. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment.

Key Responsibilities

Shipping & Inventory
• Create/manage shipping labels
• Coordinate large/special orders
• Monitor stock levels & forecast demand
• Handle vendor returns & reimbursements
• Conduct inventory counts & manage restocking
• Receive/inspect merchandise for accuracy/damage
• Track/process orders (incoming & outgoing)
• Maintain out-of-stock records and pricing updates
• Support promotions & ensure OSHA compliance
• Pack/kit boxes; perform basic facilities tasks

Customer Service
• Assist with product selection, usage & info
• Process purchases and returns
• Provide updates on specials & stock availability
• Respond to out-of-stock inquiries and suggest alternatives
• Escalate issues as needed
• Accurately input customer data
• Support Client Service Manager in customer satisfaction

Operational Support
• Update website items and pricing
• Follow directions from Client Service Manager & Ops Director
• Attend team meetings and trainings
• Maintain awareness of workflows and priorities

Qualifications

Required:
• High school diploma or GED
• Strong written and verbal communication skills
• Computer experience (including MS Office and shipping software)
• Basic math skills
• Ability to lift 40 lbs and perform physical tasks
• Flexible availability

Preferred:
• Stockroom/warehouse experience
• Retail/gift industry background
• Customer service experience
• Some college or trade coursework

Traits for Success
• Organized & detail-oriented
• Positive attitude, strong work ethic
• Good communicator, team player
• Eager to learn & take initiative
• Willingness to grow with the company
• Customer-focused & solution-driven

Join a creative, fast-paced promotional marketing company where your skills in logistics and customer service will help drive our success—and grow alongside our team.

Job Type: Full-time

Pay: $18.00 – $21.00 per hour

Benefits:
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Monday to Friday

Work Location: In person