ServiceNow ITSM Request Manager

Job Summary

A company is looking for a ServiceNow ITSM Request Manager.

Key Responsibilities

• Lead and manage IT Service Management (ITSM) processes aligned with ITIL best practices
• Drive continual service improvements, optimize workflows, and enhance service delivery
• Collaborate with cross-functional teams and external partners for ITSM tool configuration and implementation

Required Qualifications

• Bachelor's degree in an IT-related field and 7 years of experience in Information Technology (or 10 years of relevant IT experience in lieu of a degree)
• Experience with ServiceNow Request Management modules and ITSM workflow design
• Strong knowledge of request fulfillment best practices and performance analytics
• Well-versed in ServiceNow Request Catalog and best practices around request management
• ITIL Foundation and ITSM certifications preferred