ServiceNow Administrator

Job Summary

A company is looking for a ServiceNow Administrator/Business Analyst.

Key Responsibilities

• Administer and maintain the ServiceNow platform, including configuration and integration tasks
• Serve as a liaison between stakeholders and the development team, providing business process analysis
• Facilitate the development and testing phases, ensuring best practices are followed

Required Qualifications

• Bachelor's Degree with 4 years of IT experience, or equivalent technical certification and 6 years of IT experience, or 8 years of IT experience with 2 years in an ITIL process role
• Certified ServiceNow Administrator
• Experience with ServiceNow development, including ITSM, CSM, and scripting
• Knowledge of ITIL v3 or v4 methodologies
• Experience in managing application release management lifecycle and roadmap