Service Dispatch Coordinator

Job Summary

A company is looking for a Service Dispatch Coordinator.

Key Responsibilities

• Manage and optimize the Salesforce booking tool and its associated rules
• Support field teams by executing timely changes to Salesforce configurations and managing schedule hygiene
• Monitor scheduling KPIs and provide recommendations for tool improvements and quarterly audits

Required Qualifications

• Experience using Salesforce optimization and dispatch console
• Proficient in creating Salesforce reports
• Knowledge of Field Service operations and experience with Field Service Lightning (FSL)
• Strong problem-solving skills to prioritize tasks effectively
• Ability to communicate confidently and collaborate with field technicians and leadership