Customer Experience Manager - job 4 of 5

Job Summary

A company is looking for a Customer Experience Manager who will lead the Customer Experience team and drive operations and initiatives to support patient needs.

Responsibilities

• Manage and develop a team of Customer Experience Associates, ensuring alignment and growth
• Oversee daily support operations and improve workflows and training tools for efficiency and quality
• Collaborate with internal teams to enhance initiatives and prepare for product changes

Qualifications

• 2+ years of experience in a customer support or customer-facing role
• Proficient with tools such as Excel (advanced), HubSpot, and Zendesk
• Experience in creating or iterating workflow processes
• Strategic thinker with the ability to troubleshoot and anticipate challenges