Service Desk Lead

Job Summary

A company is looking for a Service Desk Lead & Internal IT SME.

Key Responsibilities

• Lead daily Service Desk operations, including triage, escalations, and mentoring
• Oversee and resolve complex support issues while training a junior counterpart
• Become the Subject Matter Expert for key systems and manage IT/InfoSec initiatives

Required Qualifications

• 2-4 years of experience in IT support, service desk, or system administration
• Experience in leading small teams and enforcing SLAs
• Strong technical background with SaaS tools and ticketing workflows
• Familiarity with Notion, Jira, and remote-access troubleshooting
• Interest in growing into IT/InfoSec roles, including access management and compliance