Service Desk Associate

Job Summary

A company is looking for a Service Desk Associate (NOC 1) to provide technical support and management of end users, servers, and network infrastructure.

Key Responsibilities

• Provide first-call resolution for customer issues and requests
• Triage, prioritize, troubleshoot, and escalate end-user and infrastructure issues
• Collaborate with Level 2 and Level 3 Consultants for complex issue resolution

Required Qualifications

• 2 years of experience required, with Managed Services preferred
• Experience with PSA and RMM toolsets is a plus
• Experience in supporting Microsoft Windows operating systems; Mac support is a plus
• Basic understanding of networking concepts and troubleshooting
• Basic knowledge of server environments and Microsoft Entra ID administration