Service Designer

Job Summary

A company is looking for a Service Designer II to enhance customer service experiences through design and collaboration.

Key Responsibilities

• Independently implement solutions and mentor junior team members
• Conduct research and design user journey maps to improve service delivery
• Collaborate with cross-functional teams to ensure alignment with business objectives

Required Qualifications

• Experience in service design principles and human-centered design
• Proficiency in design tools such as Figma and Adobe products
• Experience conducting qualitative and quantitative research activities
• Understanding of agile methodologies and tools
• Ability to manage work strategically and build relationships